The desk phones, wireless phones and conference phones from avaya are game changing solutions for todays businesses. Your system administrator controls which users are able to use this feature. Use an easy sidebyside layout to quickly compare their features, pricing and integrations. Avaya ip office avayas most popular solution telware. If your factory phones are connected the main ip office the vpn cant interfere since the twinning would be handled on the control unit. Jan 28, 2011 one of my favorite telecom features is mobile twinning. It can also be configured for you by your system administrator or through the menu of your desk phone. Twinning is only available if configured by the system administrator. With avayas mobile twinning, it is just like having two of you. Choose the most effective method using cellular, wifi, or 3g4g networks.
How to reset and clear avaya 9608 ip phone settings. For more information about how the avaya onex mobile. Absent text account codes active call preservation. These settings relate to twinning features where a user has a main or primary extension but also regularly answer calls at a secondary or twinned phone. Mobile call control is easy to configure for users on the system, and relatively easy to operate too. Redial central call log for t3 and 1600 phones only personal directory entries for t3 and 1600 phones only mobility features include. The mobility functions enabled by these user licenses enhance mobile twinning by adding mobile call control through the use of the onex mobile preferred application. It is designed to give mobile users quick access to productivity enhancements features such as conference call controls, visual voicemail, in. An additional feature of twinning is if a call is answered on another device such as a cell phone the call can be retrieved automatically at the desk phonewithout any interruption to the call. Avaya onex mobile then instructs communication manager via avaya application enablement services to place a call to the destination pstn number. Instant messaging indications when a message is delivered from the server to the receiving client and when a message is read on the receiving client requires avaya multimedia messaging service on avaya aura presence services release 8. The mobile worker license enables a user to be configured to use the ip office.
From first time buyers questions to long time headset users, this guide will provide a deeper understanding of exactly how your headset will work and what you need. Avaya ip office mobile twinning is even better with. How to add or remove users from a hunt group via manager tool 4. Extend office phones to apple iphone or android smartphone. Users can control whether outgoing calls are dialed direct, for personal calls, or via the. Absent text account codes active call preservation advanced. It shows the main line number for every incoming call. Avaya 275658 brand new includes one year warranty the avaya 275658 is a ip office server edition license that provides a variety of enhancements to simplify management and operation. Mobile device compatibility supports palm, rim, iphone, java, windows mobile and symbian.
Avaya onex mobile user guide for iphone february 2008 9 getting started avaya onex mobile equips your iphone with access to your companys phone system. A feature that had been missing for the longest time in the partner acs feature set was the ability to forward calls to a remote number. Or if your extension has no call appearance buttons, pick up the call by dialing the mobile twinned call pickup shortcode. Jun 20, 2016 avaya one x mobile call settings duration. If you are allowed to use mobile twinning, you can switch it on or off and set the destination number as part of your current onex portal profile. Nov 17, 2014 no worries, converged systems got you covered. For a complete list of mobile devices, see the avaya onex mobile device compatibility list at. Avaya onex mobile phone avaya phones avaya partner.
Avaya onex mobil e preferred for ip offic e is an easytouse software application that securely extends unified communications to iphon e for mobile workforc e. It is designed to give mobil e users quick access to productivity enhancements features such as conference call control s, visual voicemail, in. Mobile twinning feature or call forwarding to your cell. Ive read about using ss or nss as a short code to pass through the caller id info, but i have not been successful in getting that to work. Thanks david, i enabled the mobility features check mark nothing was checked on the mobility screen along with the mobile twinning check. Provide customers and contacts with just your office phone number and have all incoming calls presented simultaneously to the desk telephone and your mobile. How to use mobile twinning on an avaya phone youtube. Mobility functions for employees working not from the office but mobile are enabled either by the ip office power user or the ip office mobile worker license. The mobile worker license enables a user to be configured to use. Use the up and down arrow key s to scroll the menu to forward. For users setup for onex mobile client, changes to. Avaya ix workplace clients for android, ios, macos and windows. To access the menu during a call, press the right arrow key or press the phone key and then press the features soft key. When the phone number has been entered, press done.
How to set up call forwarding to mobile devices using the avaya ip office. Regardless of your work location, you can receive and make calls to and from your office phone. Features for the avaya ip series include data networking tools, recording, video and mobile and the desktop handsets allow access to all these whilst also providing integration with mobiles, tablets and home phones. With over 30,000 employees globally, avaya is the leading telephone equipment manufacturer in the world, and ip office is one of the highest deployed. Selecting headsets for your avaya phone has never been easier with our how to guide. Mobile twinning is free for all users on avaya ip office. For any other issues, please raise a ticket with avaya technical support. Twinning an efficient feature of avaya ip office acs. Keep in mind that manufacturers typically have different names for mobile twinning. Mobile twinning feature or call forwarding to your cell phone or mobile device. That should then kick the call to both the desk phone and cell phone right away. Using mobile call control in addition to using to access mobile call control, the user has access to the following additional controls. Solved forwarding office calls to mobile, only ring. For 3 of the main people that need the twinning, their phones do not show the caller id of the person calling.
Internal twinning iphone client ip licenses ip500 isdn2e card ivr. These are scalable solutions which can deliver optimal communications in your business environment. The avaya ip office platform represents the ideal, most versatile office telephone system for small and. Avaya mobile worker license 5 user 195570 seimless. How to set up mobile twinning on your avaya phone ccs videos. External call forwarding versus call twinning hosted. It might come off as something twitter related to most folks. Avaya onex mobile preferred for ipo on the app store. You may activate mobile twinning from your desk phone by simply pressing the dss key that is assigned to twinning, entering the telephone number that you would like to twin to your extension to, and. Toggle status of, and configure destinations for, call. One of my favorite telecom features is mobile twinning.
Modern workforces are highly mobile and require quick, effective exchanges. Mobile twinning is free for all users on avaya ip office release 8. Oct 29, 2019 it sounds simple, but its easy to forget that do not disturb directs all your calls to voicemail. There are two methods of twinning supported, internal twinning mobile twinning 14081416 phone user guide page 189 ip office 9. Mobile twinning tips and tricks freepbx community forums. Heres how to quickly disengage the do not disturb feature.
Im starting to look into the avaya onex mobile to see. Mobile twinning basic mobile twinning is now a value add no cost feature. Basic call control on mobile call recording devices. The truth, however, is mobile twinning has nothing to do with your favorite social network. On my desk i happen to have an avaya ip office 5420 digital set. The web clip bookmark icon adds an avaya onex mobile icon on the iphone home screen. This feature is part of the avaya ip office, allowing remote workers, and mobile users to stay connected when away from their offices, offering telephony features, and business continuation. May 24, 2016 the call to the twinned device is terminated. Ip office phone system features the avaya ip office platform. Mobile features twinning and mobile call control was working with basic user license before the upgrade to 9. A crescent moon icon on the top of your iphones screen indicates that your iphone is in do not disturb mode.
The onex mobile works with extension to cellular feature on the avaya communication manager and the mobile twinning or bridging feature on the avaya ip office ip500 unit. Use the up and down arrow keys to scroll the menu to mobile twinning. General availability of avaya ix workplace clients release 3. When a user on the ip office receives a twinned call to their mobile device, mobile call control allows them to transfer or conference that call. Activating mobile twinning via a button or dss key.
If you have sip or pri service, and mobile twinning with mobile call control set up for. They are not aimed at two users answering calls presented to a single primary extension. The phone, and phone system support a feature called mobile twinning, sometimes known as extension to cellular, one x mobile, or a variation of sorts essentially, when you call my desk set my cell phone rings at the same. Mobile call control mobile twinning mobile callback mobile messaging mobile worker mobility monitor. Avaya, for instance, uses the term mobile twinning but mitel calls it dynamic extension or personal call. Avaya ip office, caller id when forwarding calls to a cell phone. If a call is active on your extension, the call cannot be accessed from the twinned device. Adding a twinning button to your phone makes it easy to control twinning. B y the end of this post, you will master the mobile twinning feature and functionalities. Learn how to set up mobile twinning via your avaya phone with ease. Mobile twinning allows you to have your incoming calls alert at both your normal extension and at another number. You may activate mobile twinning from your desk phone by simply pressing the dss key that is assigned to twinning, entering the telephone number that you would like to twin to your extension to, and then press done. Forwarding calls to your cell phone on the avaya partner acs.
A commonly requested feature in avaya ip office is twinning. Mobile external twinning mobile call control mobility callback avaya onex mobile client support. This short code feature allows the user to pickup a call ringing or connected at the destination of their mobile twinning number. The pc application or web browser would allow for full functionality allowing ultimate call control. Avaya ip office mobile twinning is even better with release 6. Avaya onex mobile preferred for ip office is an easytouse software application that securely extends unified communications to iphone for mobile workforce. They are provided with functions such as one number access and call control as if in the office, enabling them to never miss a call. Twinning is a feature on many business phone systems, or pbxs, that allow a user to link an external number to their desk extension.
Im, presence, directory, and conference controls are integrated into the application for complete control. The system i am working on does not have mobile twinning and its not sip. This license enables mobile twinning and onex mobile essential that integrates your smartphone with avaya corporate communication services. Application notes for configuring avaya onex mobile as part. Your world just got a lot more efficient and easier. Avaya ip office is the right choice for todays business whether you have 5, 25, or 3000 employees, are just getting started or are already established, want onpremise or cloud, or have a single office or multiple locations. Does avaya equinox continue to support windows, mac, ios and android. For a complete list of mobile devices, see the avaya onex mobile device compatibility list at support. Twinning is a process whereby your calls ring on two phones. Mobile call control is the feature that allow you to press button twice to perform various short codes including transfer from your cell phone when you got a. Eliminate missed calls when out of the office or away from your desk.
This license is based on a combination of centralized licensing plus some server specific licenses enabling support for the voicemail pro application. Call twinning effectively creates an automatic threeway call allowing the user to choose which device is answered. Avaya ip office 500 essential edition increases the capability and capacity of basic edition, therefore providing businesses with the tools required to deliver. Avaya ip office, caller id when forwarding calls to a cell. When a user on the ip office receives a twinned call to their mobile device, mobile call control allows them to transfer or conference that call with another internal andor external party. Jan 14, 2008 step by step instructions to program your avaya partner acs phone system extension to forward your calls to your cell phone. Answer calls from any location from the desk or or the move. Provision to change between the 3rd party call control 3pcc mode and the. How to reset and clear avaya 5610sw ip phone settings. In this case, the avaya ip office mobile call control feature can allow for just that during those times when were out of the office. Activating mobile twinning via call flow on voicemail pro.
Twinning requires ip lines or pri lines to function properly ringing at your desk phone and your mobile phone at the same time, and allowing you to passing calls back and forth. Todays most advanced phone systems integrate the voicemail functions and. Im not clear on how the licensing for the session border controller works. The phones that twinning works on, properly forwards the caller id of the person calling. Fne codes decrypted posted march 9, 2015 june 17, 2015 assist with mobility mobile twinning becoming such a common part of life for workers, ip office can do this with ease, even on essential edition. Providing the necessary mobility, call handling and routing capabilities for ip office, essential edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently. Avaya ip office avayas most popular solution telware corporation. Mobile twinning avaya ip500 telephone systems southern. How to setup avaya ip office mobile call control user cpi. Each feature has to be enabled in ip office manager for the eligible users. Mobile twinning quick reference guide activating mobile twinning via shortcodes the shortcodes configured for mobile twinning may vary depending on your system and, therefore, may not match the shortcodes listed below. Twinning is only available if configured by your system administrator. It is best to activate mobile twinning by programming a dss or avaya ip office call appearance button on your phone, so it will be simple to turn the feature on and off at your phone. Ip office avaya onex mobile does not work with some.
Avaya headsets everything you need to know for avaya. Mobile twinning your office on your cell avaya ip office. Mobile twinning avaya ip500 telephone systems southern comms. Mobile call control mobile twinning mobile callback mobile messaging mobile worker mobility monitor monitor calls multi site networking n network number schemes night service networking facilities o offswitch call inhibit office worker. How to set up mobile twinning on your avaya phone 4. This app is available only on the app store for iphone and ipad. Avaya is the leading telephone equipment manufacturer in the world, and ip office is. It allows a user receiving a call on their twinned device to access system dial tone and then perform dialing action including making calls and.
Avaya ip office essential edition the ip office essential edition is ideal for businesses to build an ip office solution. Press the select soft key or the ok button or the right arrow key. Frequently asked questions stl communications, inc. With avaya s mobile twinning, it is just like having two of you. Avaya 275631 brand new includes one year warranty the avaya 2739 is an ip office r9 essential edition license that ensures businesses have the communication tools to operate effectively and efficiently. Avaya onex mobile instructs communication manager to merge the two call legs. My friends avaya ip office pbx systems has feature called mobile twinning, this feature allows an external phone to be twinned with internal extension.
This short code can only be used from the primary extension which is being used for the twinning operation. Avaya phones are designed with intercompany communications and customer interactions in mind. Avaya equinox client is renamed to avaya ix workplace client. Micloud business vs avaya aura call center elite 2020.1292 191 27 892 162 486 1398 344 1092 815 576 1294 1191 421 81 1246 1019 1308 1406 409 141 104 269 185 502 380 427 383 1334 211 1301 690 1127 250 1129 1094 107 534 513 237 1177 583 1174 245 426 420 1324 477